Head - Quality - BPO

Location - Chennai

A.Experience - REQUIRED TOTAL WORK EXPERIENCE: 15-20 years

B.RELEVANT EXPERIENCE: 10 -12 years in Quality.

Mandatory Skills

Only from BPO / KPO industry // Looking only for south Indian candidates or Chennai locals

- Black Belt / MBB Certified Trained with implementation experience.

- At least 5- 8 Projects implemented with demonstrated Business Impact and delivered Productivity gains/cost savings in the last two years.

- TRANSACTIONAL QUALITY EXPERIENCE IS MUST

- Knowledge of ISO 27001/ 9001, ISO 20k /ITIL standards and implementation.

- Certified Internal Auditor/Practicing for ISO 9001, ISO 20k, ISO 27k.

- Process definition and internal audit experience.

- Conducted trainings on LSS / Project Management Standards.

- Working Knowledge on Agile, Scrum.

- Exposure to Minitab/Sigma XL/Crystal Ball/Excel tool pack or similar tools for analytics

Role :

- Overall responsibility is to ensure Quality across all projects.

- Create and implement best practice in line with the organizations vision, mission, strategy, policies, processes and implement procedures to aid and improve business performance

- Ensure that quality strategies and processes are in place to meet business objectives and operational needs in terms of price, quality and delivery targets and which enables the company to function and compete effectively in the market and in a sustained manner

- Evaluate the challenges faced by the business and take action to mitigate risks and develop opportunities

- Contribute to overall business strategy and annual budget process General and Task Management

- Drive any necessary culture change and improvement in business performance to deliver strategic goals to ensure the organization is on par with or surpass competition in the market place

- Implement new quality processes and systems in line with the latest technology

- Work to prevent non-conformances, customer complaints, concession and coordinate with Operations to develop corrective and preventative actions within required timeframe

- Develop Quality Management Systems, and develop and

train a high-performance team in line with the

organizational philosophy

-Ensure that corrective actions are delivered and noncompliance issues are resolved on time Prepare the annual Quality budget and forecasts

-Develop and maintain strong relationships with internal and external stakeholders to ensure optimal performance

-Work collaboratively, negotiate and engage with key stakeholders to facilitate delivery and compliance with the quality strategy within the stipulated timelines

Must have:-

1.TRANSACTIONAL QUALITY EXPERIENCE IS MUST

2.Knowledge of ISO 27001/ 9001, ISO 20k /ITIL,

3.Certified Internal Auditor/Practicing for ISO 9001, ISO 20k, ISO 27k.

Black Belt / MBB Certified At least 5- 8 BB Projects implemented

Only from BPO industry