Head - Qualitative Research - KPO

Designation : Head Qualitative Research

Experience : Min. 8-10 years of relevant experience in business research, market intelligence, or a consulting role

Shift Timings : UK - 1pm - 10pm/ 2pm - 11pm & US 6:30 pm - 3:30 am/7:30 pm - 4:30 am (Work from office)

Job Location : Gurugram

Job and Responsibilities :

- Provide strong leadership and mentorship to a team of researchers and analysts.

- Set clear goals and objectives for the team and ensure alignment with organizational objectives.

- Foster a culture of excellence, innovation, and continuous learning within the team.

- Oversee the end-to-end execution of business research projects, ensuring timely delivery of high quality deliverables.

- Coordinate with clients to understand their research requirements and expectations.

- Develop and implement research strategies to address client needs and stay ahead of industry trends.

- Drive innovation in research methodologies and tools to enhance the quality and efficiency of our services.

- Maintain rigorous quality standards in research deliverables, ensuring accuracy, relevance, and actionable insights.

- Build and nurture strong relationships with clients, understanding their evolving needs and preferences.

- Proactively engage with clients to provide updates, address concerns, and seek feedback on our services.

- Provide training and development opportunities to team members to enhance their skills and capabilities.

Required Skills:

- Bachelor's or Master's degree in Business Administration, Economics, Finance, or a related field. A postgraduate degree or certification in business research or analytics is a plus.

- Proven experience (8-10 years) in business research, market intelligence, or consulting roles, with a track record of successfully leading teams and delivering high-impact projects.

- Strong analytical and problem-solving skills, with the ability to interpret complex data and derive actionable insights