Head - Process Management & Transformation - Retail Lending

Job Title Head - Process Management& Transformation, Retail Lending

Department Retail Lending

Grade VP - Process Management

Location Mumbai

Reporting To SVP and above

A. Position Purpose:

This is a leadership role responsible to set up and scale up the process management unit and drive the RBL's Transformation Ver 3.0 agenda.

The incumbent would have to demonstrate his experience around managing stakeholders and devising the transformation roadmap that could be unit specific or cross functional in line with organizations strategic vision which could include by not limited to Operating model redesign, Cost Reduction, End-to-End Transformation, Digital interventions, Strategic alliances with external partners.

This will also require upskilling the team on principles and cycles of process management - Diagnose problems, Design solutions, Develop Solutions, implement solutions, Monitor results, streamline processes, monitor processes, review processes and back to Diagnose problems. The role would require design/ re-imagine customer as well as process journeys across all products/ systems and therefore draw and establish synergies and process/ system standardization across all retail lending products and partnerships

B. Position Responsibilities :

Sr. Key Responsibilities:

1 Envision the future state by implementing interim processes that becomes foundation for Go-To fully digital and seamless processes to achieve scalability and cost efficiencies

2 Work closely with business stakeholders to drive & deliver transformation priorities. Assist in development and implementation of strategic initiatives and transformation goals

3 Work with SME's, stakeholders to understand 'As-Is' processes, operating structure, current systems & technology and determine process/ operating constraints and identify opportunities for improvements

4 Work with SME's, stakeholders to arrive at 'To-Be' designs/ processes, solutions, etc. by leveraging process improvement methodologies like Problem solving, 7QC tools, Lean, Six Sigma, etc.

5 To drive requirement workshops, elicit requirements along with stakeholders in line with the 'To-Be' goal. Facilitate requirement documentation, Requirement explanation to potential Internal / IT Vendors. Participate in vendor evaluation and negotiation. Facilitate knowledge transfer, clarification, system testing and fine tuning.

6 Manage and drive projects / solution implementation/ streamlining using project management principles, including project tracking, status updates, scheduling and rescheduling of activities in line with desired timelines. Manage project score, schedule, and cost

7 Design & Implement a measurement system to establish, monitor and improve KPI ( Key Process Performance Indicators ) & Institutionalization of corrective / preventive action mechanism framework

8 Overall digitize and optimize operational processes across the value chain, delivering sustainable and digitally driven optimization solution. To take ownership of change initiatives from evolution/efficiency identification through to project delivery via internal governance and controls and within agreed time frame

9 To work on key strategic projects like Centralization, Consolidation, Benchmarking, Build v/s Buy v/s outsource model, etc.

10 To stay tuned with industry ecosystem and track current and future industry trend and present way forward business relevant proposition along with benefit analysis

11 To mentor & manage team members, coaching, drive culture of commitment, trust, and result orientation

C. Qualifications and Experience Requirement

Qualifications : Essential - Post Graduate

Experience :

Essential a. Minimum 12-15 years of experience in Financial services ( Banks or NBFC ) or Consultancy firms

b. Ability to work with minimum Supervision under ambiguous circumstances - similar to consulting environment

c. Certified Six Sigma Black Belt / Project Management Professional will be an added advantage

D. Competency Requirements

a. Technical Skills

Skill Attribute :

Problem Solving a. Analytical and process oriented with logical and critical reasoning capabilities

b. Understand problems by breaking them into smaller parts and identifying impacts in a systematic way.

c. Make logical comparisons of possible outcomes and come up with best possible solution to the problems

Functional Skills a. Excellent understanding of continuous improvement concepts including Six Sigma, Lean, valuestream mapping

b. Ability to set-up, facilitate and lead process improvement/'Work-Out' sessions with a range ofbusiness stakeholders (incl. Experience of process/value stream mapping)

c. A 'completer-finisher' taking accountability for ideas from inception to delivery, in an environmentthat requires robust metrics to confirm success

d. Experience of hands-on implementation of continuous improvement programs and Lean solutions

e. Excellent verbal and written communication skills and the ability to interact professionally with adiverse group of Partners, senior managers, and subject matter experts

f. Strong analytical, project and product management skills, including a thorough understanding of how to interpret business needs and translate them into operational requirements

g. Experience of the whole project life cycle, able to operate in the initial conceptual design stage, inthe depths of system testing, and at each stage in between

h. Proficient in the use of Microsoft Office, including Project, Visio, Word, Excel, Outlook, and PowerPoint. Understanding of Minitab will be an added advantage

b. Behavioral Skills:

Skill Attribute:

Innovative and Result Oriented a. Ability to develop creative, yet practical ways of looking at business opportunities, customer requirements, product and service delivery. Involves flexibility and openness to ideas to create different solutions.

b. The drive to achieve results and take action to go beyond stated goals and expectation. Challenge current performance and proactively look for opportunities to improve and make processes more efficient and effective

Persuasion and Influence a. Ability to persuade and convince others to take actions beneficial to the customers and bank. It involves the ability to clearly identify and understand situations and then respond appropriately when interacting with individuals and groups.

Effective Communication a. Ability to express and explain ideas clearly and correctly, both verbally and in writing. This includes communicating to a audiences which include peers, functional heads, management team