Head - Process Excellence/Transformation/Order To Cash - BPO

Roles & Responsibilities:

- The role would cover all the sub-processes -Order Management, Contract Management, Invoicing, Collections, Dispute Management, Cash Applications and Finance Customer Support Operations,

- Develop and execute operational strategies to accomplish customer experience for top and bottom-line profitability;

- Deliver transformational change.

- Service delivery strategy - establish multisite operations from grounds-up, operation readiness, build capabilities.

- Set up governance structure and enhanced internal controls in the organization.

- Diversity candidate would be given preference.