Head - Process Excellence & Quality - Manufacturing/Retail/Telecom - IIT/IIM

Role : Process Excellence and Quality Head- OFT

Reporting : CEO/ Operations Head

Key Stakeholders : City Heads, Function Heads, ANI PE team

Key Expectations :

- Design and Build SOPs and Processes in the cities/ functions, own the implementation

- Monitor performance, audit and improvisation/sustainable initiatives such as Business/ Functional KPIs etc.

- Change Management, Process adherence, Continuous improvement & Quality initiatives across the org

- Own Quality initiatives- CPB, Central projects around Partner/Car Quality - Safety initiatives

- Know the process deeply : Understand each processes from end-to-end in depth in the entire business

- Own the processes : Own every process, understand the gap between the target and the output, responsible for all root cause analysis/cause-effect

- Know the Output : Stay on top of every business metrics, understand the output and impact of the output on the business

- Know the gap : Understand the problem statement in depth, performing the RCA with the right tools and presenting the gap to the concerned team

- Influence the Cross-function : Converting the gap into strategies and action by liaising with cross-functional teams and drive the changes required. Influence the business with the improvement metrics

- Strategy & Creativity : Innovative solutions with the least and optimum cost.

People strategy :

- Know the team : Guide and mentor with the city business head and drive output driven culture across.

- Selection of Key skills : Understanding the right skill of the team and the individuals. Maintaining the high performance of the team ensuring the right people at the right job

- Stake Holder Management : Work with cross functional team such as Business, Operations, Accounting, Business Finance and Marketing to drive over action plans

Desired background :

- Educational background : Should be from premier Engineering/ B-School.

- 12+ years of work experience in process excellence, process improvement and RCA

- Knowledge of Manufacturing/ Retail or Telecom Industry

Desired Competencies :

- Desire and ability to think like the business owner

- MBA or Equivalent

- Excellence with RCA tools like PDCA, Fish Bone, Why- Why and any other six- sigma tools

- Ability to translate gaps into execution plans and take them to completion

- Highly analytical

- Willing to take calculated risks to grow the category

- Excellent verbal and written communication with interpersonal skills

- Must be willing to learn

- Ability to connect with people across teams & levels

- Strong bias for Action