Head - Payment Operations - Banking

- Manage the payment processing function and supporting business metrics and indicators for a best in class payments service

- Supervise, schedule and prioritize tasks and responsibilities of the Payment services department staff to meet workload and scheduling needs of the department

- Recruiting, training, coaching, performance monitoring, performance evaluations and discipline of payment services staff as needed to fulfill the goals of the Department

- Directly lead a team of payment operations managers

- Serve as the escalation point for payment issues, and work closely with the payments and front line teams to quickly resolve issues

- Ensure adequate controls are maintained with regards to regulatory compliance

- Manage Debit Card, Wire, ACH, and Alternative Payments vendor relationships, and work with vendors to optimize customer experience and authorization rates, ensure adherence to service level agreements

- Partner and influence development of strategies around Payment Operations technologies

- Evaluate, recommend and develop new strategies and more efficient processes related to Payment Operations

- Identify, justify and support new projects related to the overall improvement of Payments Operations, serving as a key stakeholder for all aspects of Payments project life cycle (design, development, testing and implementation)