Head - Partner Management - FMCG/Consumer Durables/eCommerce/BPO

Our Client is A Bangalore based, Tier 1 new Technology Internet Product Corporation.

Candidate Profile

The ideal candidate must have pan-India experience of managing partner or an equivalent set of internal/external customers with an understanding of the complexity and nuances of their lifecycle management. The candidate will bring in high customer centricity, design thinking and strong solution orientation. The incumbent should have handled large key accounts in terms directly or indirectly. A good exposure to - need analysis- frameworks is an add on. The individual must possess high emotional quotient and maturity to speak up for our partners and deep respect for the ground realities they face in our country to propose solutions for them. Strong execution capability, ability to collaborate with internal and external stakeholders and well-honed people relationship management skills are vital.

Qualifications - 

BE+ MBA from premier institute. 12-16 years of relevant experience in reputed organization on a high growth path. Six Sigma Certification will be an added advantage.

Preferred Industry- FMCG, Consumer Durables, E commerce, BPO

Job Details:

Head Partner Management role would broadly be responsible for following areas:

1. Enhance Driver Partner Experience:

a. Increase Partner engagement and retention

- by strengthening partner service support through partner service KPIs,

- by enhancing partner experience through best in class processes in partner lifecycle management.

b) Improve Partner Performance through Training and reskilling.

- by ensuring best in class levels of partner performance and longevity,

- by designing and enforcing governing policies on asset theft and non scheduled maintenance.

c) Ensure Partners earn the expected earnings/month and build more trust in the business model

- Design and implement strategies and incentives to drive better supply shaping and relevant log in hours.

- Use data analytics and stakeholder management with the demand platform to present bet business case for partners and make a win win situation for Ola, OFT and partners

d) External Focus: Do extensive research on how various other professions, skill sets are moving so that our value proposition to partners keep evolving along with this.

e) Value Added Services-Design & Implement non financial value add services that will eventually help the partner in achieving his/her socio economic goals. These could be benefits, engagements, services, tie-up etc.

2. Consumer Experience: Build a consumer centric culture by ensuring service quality management through achievement of requisite partner ratings/scores improvement thereby enhancing the experience of the consumer.

3. Safety: Build Safety first organisation through all partner related initiatives and compliances

4. People & Culture: build high performance culture in the team. Its a PAN India role encompassing multiple geographical and scale complexity to manage people who will interact further with the driver partners.