Head - Organization Development - BPO/BFSI/IT

Role:

- Contribute to the development of the firm's L&D strategy - aligned to the firm's broader strategy and vision and the HR team's priorities

- Beyond knowledge and skills - create environments and experiences that foster and inspire connection, engagement, innovation and extraordinary effort

- Build out the firm's vision for a 'Skills University' - design a future-fit workforce, break down organizational silos, repurpose talent and skills at scale, and put our people at the helm of their careers

- Collaborate with senior management and operations stakeholders to assess learning needs, identify skill gaps, and determine upskilling priorities for different employee levels and verticals

- Design and develop comprehensive learning solutions, including instructor-led training, e-learning modules, blended learning programs, job aids, and other relevant materials

- Evaluate the effectiveness of learning programs through assessments, surveys, and feedback mechanisms, and make necessary revisions to improve program outcomes

- Stay updated with the latest trends and best practices in learning and development and OD, incorporating innovative techniques and technologies to enhance the learning experience

- Collaborate with SMEs and internal trainers to leverage their expertise in developing and delivering specialized learning interventions