Head - Order To Cash - Manufacturing

BNC is hiring for OTC Lead role for Shared Services Setup for Gurgaon location

1. Manage GSS OtC Activities according SLA. Ensuring SLAs are met in relation to transaction processing

2. Ensures Standard Operating Procedures (SOPs) are updated for OtC scope under the GSS India Scope, being updated on a regular basis at least once a year as process changes occur and are being sent to Regions, GPOs for review and approval as per GSS global guidelines on SOPs updates and process.

3. Ensures team leads trainings and back-up matrix to secure smooth operations and de-risking in case of attrition.

4. Drives governance and operational calls with OtC team leads proactively as per global governance design -presenting transparently results, achievements, root causes and help needed to lift up operations to stabilization phase.

5. Monitors OtC operations proactively including right timeliness and quality, addresses any issues occurring with right stakeholders.

6. Prevents creation of backlogs and if occurs informs proactively impacted stakeholders incl. Head GSS India and regional stakeholders. Identify potential sensitive issues and escalate it to the appropriate level

7. Owns improvement plans related to OtC Operations and drive proactively updates, resolution with teams involved, impacted.

8. Coordinate and supervise month end / year end closings with Sales, SCM and Finance Managers

9. Coordinate Year-end procedures, Internal and external audits coordination with finance team as per the GSS framework.

10. Other responsibilities would include people management, process improvement, escalation management, knowledge management and retention, stakeholder engagement, leadership tasks and management responsibilities

Desired Candidate Profile

1. Minimum qualification: CA and a Basic technical education degree would be an added advantage

2. 12+ years PQE experience in an industrial enterprise is must

3. Basic knowledge of refractory materials and competitors

Must have expertise in SAP S4 Hana and MS-Office

4. Knowledge of the internal core processes (SAP, OTC processes)

5. Shared service or finance operations managerial experience, preferably in a global organization

6. Demonstrate past experience of new process design and system implementation for a centralized finance function of global business

7. People and Project Management Skills

8. Fluency in writing and speaking English; every additional language will be considered an asset

9. Strategic Thinking and Action, Result orientation, Innovation and Change, Leadership, Communication and Co-operation, Diversity

10. Ability to identify and report areas of possible conflicts