Head - Order to Cash - BPO

Process :

Account Receivables

- Collections

- Cash Application

- Invoice and Billing

- Order Management and fulfillment

- Customer Data

- Fulfillment processing

- Cash management

- Reconciliations

- Credit analyses

- GL Posting and reporting

- Customer Order

- Order Management

- Invoicing

- Cash Application

- Collections

- Return management

- Reporting and Finance management (GL closure)

- Credit policy analyses.

- Dispute management

- Deduction and exception management

- Pricing

- Shipping errors

- Late shipping

- Incorrect shipping terms

- Wrong quantity

- Wrong product

Responsibility:

- Business Management

- Process Management

- People Management

- Contract Management

- P&L

- Farming

- Performance Management

- Quality and Audit

- Transition

- Transformation initiatives