Head - Ops/Delivery - Recruitment

Head of Operations / Delivery @ Sutra Services

Company Profile:

SutraHR is an executive search firm based in Mumbai catering to the Technology, Mobile Value Added Services (M-VAS), eCommerce, and Digital Advertising/Marketing industries in India. We are India's premier recruitment consulting company, and enable startups and emerging companies to hire efficiently by offering end-to-end recruitment solutions, including executive placements and CXO hiring.

In addition to being a pioneer in the executive hiring and fixed fee, low-cost recruitment space, we are industry leaders in executive search, HR management and customized HR consulting. SutraHR is an expert in senior management and mid-level placements. Not only do we pride ourselves in providing a steady stream of talent, but have also enabled our clients to scale from single digit employees to hundreds - by becoming their recruitment partner. SutraHR identifies talent for profiles across positions ranging from Junior Level to Mid Level Managers and to CXO Levels.

Sutra Group of Companies extends to SutraLite (A unique low-cost recruitment service, SutraLite provides an unmatchable value for money solutions to any cost cautious company or start-up), SumHR (A web-based HR management software with powerful HR features and new-age communication/collaboration tools), SutraJobs.Com (A job board for startups, entrepreneurs, and emerging companies in the new age media space, a platform to these companies to showcase their budding organizations, and their various vacancies) & GreatIndianjobs.com (A network of job websites that provide an array of job opportunities to various types for Indian job seekers. Candidates can log on to find jobs that seem tailor-made to meet their qualifications, interests, and expectations)

Website: www.sutrahr.com

Roles and responsibility:

As a Delivery Manager you’ll be handling the entire Delivery Management of processes involved in recruitment.

- Provide end-to-end business solutions and handle operations in providing resources to client, by highly skilled and strategized ideas.

- Plan, Develop and execute Recruitment Strategies in collaboration with Account Managers, Internal recruitment team and Hiring Managers.

- Clearly verify, define, and obtain position requirements and gather information from hiring managers regarding client environment/platform, culture, etc., to ensure proper candidate suitability.

- Responsible for mentoring and providing on-going training and support for new recruiters and serve as a resource for learning and navigating senior policies and procedures.

- Responsible for motivating subordinates through providing training, promotion, profile change etc.

- Continuous and demonstrable improvement of productivity resulting in increased cost effectiveness and value. Be able to evidence these savings across relevant client base.

- Plan and Devise Targets for Resource Managers, Team Leaders, Individual Team Members etc.

- Role Involves complete business responsibility involving new client validations & acquisitions, SLA negotiations, Service delivery as per agreed SLAs & Business closure.

- Key Deliverable on PBT / EBIT, Gross NR, Collections & Customer Satisfaction.

- Leading a team of recruiters & Senior recruiters for the delivery of services in India.

- Responsible for key accounts and generating revenue from the existing clients and acquiring new businesses.

- Target Orientation: Responsible for achieving team target per month and improving the wallet share with the existing client.

- Client Management: Managing the clients and responsible to grow them to Key Accounts. Supporting the client on their needs on market awareness, talent pool availability, compensation & benefits benchmarking.

- Billing and Collections: Ensuring timely billing generating revenues and collection within the stipulated credit period

- Training: Conducting on the job training for the new joinees from associate to the senior manager level. Conducting domain and functional training.

- Employee Relations: Supporting to conduct various programmes for the internal customers to ensure employee engagement

- Performance Management: Conducting appraisal and identifying training and improvement needs for the team- Career Planning and Development for the team

- Leading a team, taking care of Deliveries, Targets, Client Follow ups, Building up revenue pipeline for self and team.

- Will be responsible for meeting clients, initiating new business, motivating team & Sharing Knowledge.

Skills Required:

- Excellent Communication skills

- Experience in handling 50 clients and above

- Innovative Approach towards solving problem.

- Self starter

- Should have at least handled team of 25 people.

Education: Graduate

Experience: 5 years – 7 years

Location: 601 B, Annapurna, Above Mumbai Darbar Hotel, Near Adarsh Nagar Signal, Off New Link Road, Oshiwara, Andheri (W), Mumbai 400 102.

Working days: 6 days (Occasional Saturdays off)

Job Timings: 9 Hours flexible

Please mail me your updated resume at mariam.d@sutralite.com

Mariam Desai