Head - Operations - Supply & Ambulance Operations - Lifesaving Emergency Services Startup

Client Profile:

An Opportunity to be a part of a dynamic start-up based out of Hyderabad, operating in lifesaving emergency services. Our fleet of 180+ Ambulances provide 24/7 emergency and medical transportation support across Hyderabad.

Job Description:

As Head of Operations, your responsibility will be to lead the Supply and Ambulance operations. You will lead a team of 12 & growing, in Hyderabad. Y Your areas of responsibilities would be:

- Your overall role is to handle operations on a daily basis, define and implement processes and technology needed for operations to scale across the country.

- You will be required to lead the Ambulance Operations Team, manage the fleet, ensure availability of Ambulances at all times, while meeting the standards.

- You will supervise account/partner management and handle the field team.

- You will also lead the Customer Support, with key priorities; Ensure quality and timely response to all patient calls and smooth dispatch operations.

- Improve operational systems and processes - specifically better Management reporting, flow of information and standardization of practices.

- Monitor real time service levels and schedule adherence. Manage escalations as first point of contact.

- Manage and drive staffing plans, cost analysis, quality initiatives and change initiatives.

- Ensure that all teams under you focus on Quality, Customer Service and Profitability.

- Lead cross functional teams using strong planning and inspire them to over achieve.

Desired Candidate Profile:

- Minimum 7 years of experience.

- Prior experience in Supply Operations, Operations Management and Consulting background would be a plus.

- Prior leadership experience to manage small or large teams.

- Structured problem solving ability, detail oriented and customer first attitude.

- The candidate should be willing to take up challenges and be a go getter.

- Ability to multi task, manage multiple teams and establish priorities.