Head - Operations & Strategy - Advertising Agency

Position Overview:

As the Operations & Strategy Head in a Digital Marketing Company, you will be responsible for overseeing and optimizing the operational efficiency of the company's digital marketing services & creating strategies. You will lead and manage the operations team, streamline processes, and ensure the smooth execution of digital marketing campaigns. Your role will involve collaborating with cross-functional teams, driving productivity, and delivering exceptional client experiences.

Key Responsibilities:

Operations Management:

- Develop and implement operational strategies to improve the efficiency and effectiveness of digital marketing processes.

- Streamline workflows and standardize operational procedures to ensure consistent and high-quality service delivery.

- Monitor key performance indicators (KPIs) to evaluate operational performance and identify areas for improvement.

Team Leadership and Management:

- Lead and manage the operations team, including resource allocation, workload management, and performance evaluations.

- Foster a positive work environment, promote teamwork, and provide guidance and mentorship to team members.

- Collaborate with other department heads to align operational objectives with overall company goals.

Campaign Execution and Delivery:

- Oversee the end-to-end execution of digital marketing campaigns, ensuring timely and accurate delivery of services.

- Coordinate with the account management and creative teams to gather client requirements and translate them into actionable campaign plans.

- Monitor campaign progress, identify bottlenecks, and implement solutions to ensure smooth campaign execution, Quality Assurance and Performance Monitoring:

- Identify opportunities for process improvement, automation, and technology adoption to drive operational efficiency.

- Collaborate with the technology and analytics teams to implement tools and systems that enhance operational effectiveness.

- Continuously assess and refine operational workflows to streamline processes and reduce manual effort.

Qualifications:

- Bachelor's degree in business, marketing, operations, or a related field (a master's degree is a plus).

- Proven experience 6+ Years in operations management, preferably in a digital marketing or advertising agency.

- Strong knowledge of digital marketing processes, platforms, and tools.

- Excellent leadership and people management skills, with the ability to motivate and develop teams.

- Analytical mindset with a focus on data-driven decision-making and performance monitoring.

- Strong organizational and project management skills, with the ability to handle multiple priorities and meet deadlines.

- Excellent communication and interpersonal skills to collaborate with cross-functional teams and interact with clients.