Head - Operations - Rural Commerce

The Operations Head is responsible for overseeing the overall business operations to ensure efficiency, productivity, and profitability. This role involves strategic planning, process optimization, team leadership, and ensuring operational alignment with company goals.

Key Responsibilities:

- Strategic Planning: Develop and implement operational strategies to achieve business objectives.

- Process Optimization: Improve and streamline processes to enhance efficiency and effectiveness.

- Team Leadership: Manage, mentor, and oversee operational teams to ensure high performance.

- Budget Management: Oversee operational budgets, cost control, and financial planning.

- Compliance & Risk Management: Ensure compliance with regulatory requirements and mitigate operational risks.

- Performance Monitoring: Track key performance indicators (KPIs) and ensure continuous improvement.

- Stakeholder Coordination: Collaborate with internal and external stakeholders to enhance business operations.

- Technology Integration: Implement and leverage technology solutions to improve operations.

- Customer Service Excellence: Ensure high-quality service delivery and customer satisfaction.

- Reporting & Analysis: Prepare reports and analysis on operational performance and suggest improvements.

Qualifications & Requirements:

- Bachelor's/Master's degree in Business Administration, Operations Management, or a related field.

- Proven experience in an operations leadership role.

- Strong analytical, problem-solving, and decision-making skills.

- Excellent leadership and team management abilities.

- Strong communication and interpersonal skills.

- Knowledge of industry regulations and best practices.

- Proficiency in relevant operational tools and software.