Head - Operations - Online Payments - BFSI

Head - Operations - Payments

- Must have prior ground-up experience in setup of operations processes & systems revolving around those processes.

Must have knowledge and direct experience in :

- Processing transactions for RETAIL online payment products/services such as payment gateways and prepaid instruments.

- Managing Visa/Mastercard transaction processing, settlements and charge-back handling.

- Moderate degree of figuring out patterns/behaviors in transactions and highlighting these for monitoring/restriction.

- Extremely high skill in reconciliations - ability to cut quickly to the core reconciliation issue for team to handle and rectify.

- Abreast of current situations unfolding in transaction management, especially around efficiency improvement and fraud detection/resolution.

- Team Management skills - Balance of a Whip-Lasher and Coach.

Experience :

- Total experience of about 15 years, with at least 3-5 years in core Retail online payments/cards and Transaction reconciliation, handling small teams.