Head - Operations - NGO/IT/Education

About Company:

They are group of companies based out of Pune, seeks to use innovative pedagogy and technology to bring the best global standards of skill development to the world's under-privileged citizens.

Responsibilities:

- Formulate business strategy with others in the executive team

- Design policies that align with overall strategy

- Implement efficient processes and standards

- Coordinate customer service operations and find ways to ensure customer retention

- Plan, monitor, and analyze key metrics for day-to-day operations to ensure efficient and timely completion of tasks

- Ensure compliance and data accuracy

- Oversee the implementation of technology solutions throughout the organization

- Manage contracts and relations with customers, vendors, partners and other stakeholders

- Oversee expenses and budgeting to help the organization optimize costs and benefits

- Mentor and motivate teams to achieve productivity and engagement

- Report on operational performance and suggest improvements

Requirements and skills:

- Proven experience as Head of Operations, Operations Director or similar leadership role

- Familiarity with all business functions including HR, finance, supply chain and IT

- Good IT knowledge

- Good with numbers and financial planning - budgets and business plans

- Outstanding communication and negotiation skills

- Excellent organizational and leadership ability

- Analytical mind

- Problem-solving aptitude

- Degree (or equivalent) or Masters in business administration or related field