Head - Operations - NBFC

Head of Operations and Technology

Company : Start Up Non-Banking Financial Company (NBFC), (New Venture by a leading Automotive Manufacturing Group)

Location: Faridabad , Delhi (NCR)

Department: Operations and Technology

Reports To: Chief Executive Officer (CEO)

Job Summary: The Head of Operations and Technology will be responsible for overseeing and managing all operational and technological aspects of the NBFC's commercial vehicle finance division. The role requires a deep understanding of the commercial vehicle finance industry, operational excellence, and the ability to leverage technology to drive efficiency and growth.

Key Responsibilities:

1. Strategic Leadership:

- Develop and implement the operations and technology strategy in alignment with the company's overall objectives.

- Drive innovation and continuous improvement in operational processes and technology solutions.

2. Operational Management:

- Oversee the end-to-end operational processes related to commercial vehicle financing, including loan origination, underwriting, disbursement, and collection.

- Ensure compliance with regulatory requirements and internal policies.

3. Technology Management:

- Lead the development and implementation of technology solutions to enhance operational efficiency and customer experience.

- Collaborate with IT teams to ensure the security, scalability, and reliability of technology infrastructure and systems.

4. Team Management:

- Build and lead a high-performing operations and technology team.

- Provide mentorship, guidance, and training to team members to foster professional growth and development.

5. Stakeholder Collaboration:

- Collaborate closely with other departments, including sales, finance, and risk management, to ensure seamless coordination and execution of business initiatives.

- Engage with external partners, vendors, and regulatory bodies as required.

6. Performance Monitoring:

- Establish key performance indicators (KPIs) and metrics to measure the effectiveness of operations and technology initiatives.

- Analyze data and generate insights to drive informed decision-making and strategy adjustments.

Qualifications:

- Bachelor's degree in Business Administration, Finance, Information Technology, or related field; Master's degree preferred.

- Minimum of 15 years of experience in operations and technology management within the financial services industry, with a focus on commercial vehicle finance.

- Strong understanding of commercial vehicle financing products, processes, and regulatory requirements.

- Proven leadership experience with the ability to inspire and motivate teams.

- Excellent communication, interpersonal, and problem-solving skills.

- Demonstrated ability to drive innovation and implement technology solutions to achieve business objectives.

Compensation:

- Competitive salary and performance-based incentives

- Benefits package including health insurance, retirement plans, and other perks