Head - Operations - NBFC

Head - NBFC (10-15 yrs)

- Designation: Head Operations

- Experience: Minimum 10-15 yrs

- Industry type: Banking / Financial services / broking

- Functional area: Top management

- Education: Any graduate, post graduate

- Compensation: Confidential

- Location: Mumbai, Maharashtra

- Critical skill set that this profile requires are a strong local network, an ability to interpret market trends wrt to Indian lending market, understanding of financial products for banks & NBFCs, excellent communication and negotiation skills and knows RBI/NHB compliances for formation

- Job description:

1. Principal Duties: The HEAD- OP. of the NBFC is delegated the responsibility for all activities including the management, operation and development of the NBFC. HEAD- OP. directly reports to the board and is in complete charge of the administration of NBFC

Pre formation

2. Advisory and preparatory work: The HEAD- OP. will act as the principal advisor to the board on issues concerning NBFC management and is responsible for providing well founded and documented advice on NBFC formation strategy and dealing with consultants. This responsibility includes

a) Provide advice on market segments identified by consultants hired by the board

b) Provide advice on queries sent by RBI/NHB

c) Provide advice on and prepare risk and review policies, compliance reports to RBI/NHB, information reports to consultants and other necessary planning aspects of the NBFC

3. Communication and Reporting: The HEAD- OP. is primarily responsible for effective external communication of the NBFC activities together with reporting. This includes :

a) Respond to Ad-hoc enquiries from RBI/NHB with request for information

b) Respond to information queries raised by the consulting firm

c) Prepare and publish external quarterly and annual reports on investment management activities as and when required by RBI/NHB

Post Formation

4. Planning and management: The HEAD- OP. has the professional and administrative responsibility to develop and maintain appropriate organization and grow it to become one of leading NBFC in India

a) Develop an appropriate management structure within NBFC

b) Assist Board to develop mission and vision of the NBFC

c) Prepare 5 yr plan detailing portfolio of NBFC, expected cash flows and market trend

d) Prepare and implement the strategic and annual plans

e) Ensure NBFC operates in a cost effective manner and propose an annual budget and cost framework for activities

f) Provide financial reporting and accounting for the preparation of quarterly and annual accounts

5. Human resources and organizational development: This includes

a) Recruit NBFC personnel/officials

b) Motivate and develop employees

c) Define and document primary responsibilities for employees

d) Establish HR policy

6. Operational duties:

a) To achieve targeted profitability and fee income

b) To achieve periodic sales targets of assigned portfolios

c) To undertake new client acquisition, retention and growth plan for larger customers and location base

d) To identify potential clients (Corporate, Institutions, HNIs, MFs through referral networks)

e) To build strong DSA network

f) To stay abreast of the client requirements and monitor close relationship

g) To ensure effective and proper client servicing, resolving queries and complaints

h) To ensure policy adherence and documentation

i) To be aware of all critical policies, procedures and ensure compliances

j) To formulate periodic MIS

k) To formulate risk and review policy to zero down NPAs