Head - Operations - Manufacturing/Civil

Job Title: Operations Head

Experience: 15 - 20 Years 

Package: 50lpa to 80lpa

Roles and responsibilities:

As the head of operations, you will be leading most of the human capital of the company and be responsible for the final delivery of every single Bonito project to our customer. This involves various functions such as stores, procurement, manufacturing, logistics and on-site construction (through outsourced vendor partners)

What you will do:

- Be an important part of the team defining the medium & long-term roadmap for the company. In essence, you will be one of the key drivers in what we believe will soon be another unicorn to emerge out of India

- Co-own the P&L - monitor delivery costs and optimize resource utilization

- Build a kick ass ops team with the capability to deliver 250+ projects a month across multiple geographies. You will be in charge of training for both in-house and outsourced human resources

- Build strong project management capabilities and scalable processes that will enable the team to achieve this target

- Own overall NPS and handle all customer escalations post the design phase of a project

- Manage all outsourced vendors - procurement, manufacturing and contractors. Build outsourced production capability to meet the delivery target

- Own project delivery quality and create strong internal QC mechanisms

- Create a strong after sales service function within the organization to service per-existing customers

What you will need:

- 10+ years of hands-on operations experience, preferably with a good dose of project management 

- Ability to manage and review a large, geographically dispersed team - both in-house and partners

- Demonstrated ability to be a big picture thinker, strategist and long-term planner

- The passion to build a large business and solve all the ambiguity and challenges that come with it

- Strong interpersonal skills, with the ability to build and manage a hungry and motivated ops team at scale

- Ability to cope with conflicting priorities, such as the capability to work on several projects in parallel

- Experience of manufacturing and/or civil preferred but not compulsory