Job Views:  
5461
Applications:  211
Recruiter Actions:  18

Job Code

364869

Head - Operations - Jewellery Retail

10 - 15 Years.Mumbai
Posted 8 years ago
Posted 8 years ago

Job Title : Head - Operations

Responsible/ Reporting To : Chairman

Responsible For : Incumbent shall be responsible for Operations, Growth & Expansion, Responsible for Profit & Loss, Customer Relationship Management

Location : Mumbai, Maharashtra

Salary : Best In the Industry

Key Responsibilities:

Operations :

- Play a significant role in long-term planning, with a view to delivering operational excellence

- Provide a broad range of expertise in areas that directly Chain Operations

- Interface with Marketing Team on Marketing initiatives and promotional activities

- Drive service quality through structured processes and procedures

- Develop, implement, and monitor strategic and tactical plans that ensure the achievement of Goals

- Participate in the formulation of the company Annual Operating Plan

- Ensure overall smooth, effective, and efficient functioning of the Operations

- Manage & Lead Team to Achieve Operational Excellence

Business Development & Revenue Generation:

- Responsible for P & L for the Specific Targets as set by the Management

- Create New Avenues for Business Development

- Constantly deliberate with the promoters on business strategy and annual plans

- Be Instrumental in effectively implementing specific products, pricing, and marketing strategies

- Envisage future geographical expansion for business growth

- Conduct market study and consumer understanding of various geographies

Customer Relationship Development & Management and Service Excellence :

- Strategise to identify and put in place right high performing resources for building brand by driving member acquisition, partner network, operations, marketing, events, and public relations

- Put in place proactive engagement program with dedicated marketing team working on exciting propositions based on target customer profile towards enhancing wow factor

- Ensured high level of service excellence, customized solutions and extended product offerings to drive repeat purchase from the existing customer base

Cross Functional People Management :

- Lead a high performance team by effectively coaching and developing employees

- Foster teamwork within and across the organization

Qualifications :

- MBA/PGDM (From Top B School or Equivalent)

- Relevant Professional Certifications (Preferred)

Experience :

- Proven Track Record & Success in Launching & Managing Multiple Units

- Experience of handling large teams in multiple locations

- Work experience in multiple geographies

- Experience in Gems & Jewelry Industry is a Must

Didn’t find the job appropriate? Report this Job

Job Views:  
5461
Applications:  211
Recruiter Actions:  18

Job Code

364869

UPSKILL YOURSELF

My Learning Centre

Explore CoursesArrow
Apply on the go!

Download the iimjobs app to
apply for jobs anywhere, anytime

apple

Download on

App Store

playStore

Get it on

Google Play

appPromoQr

Scan to Download