Head - Operations - IT

INDIA HEAD / HEAD OF OPERATIONS IT

Hiring, India Head with following skills and expertise from mid size software IT services firms.

Role Summary:

- Managing India organization and client delivery. Responsible for efficient functioning of the Center.

- Customer satisfaction through Delivery excellence

- Alignment with the vision of CEO & COO and drive to achieve results

- Drive the growth of the organization and corresponding increase in revenue growth

- Responsible for achieving the year-on-year business plan with focus on high quality deliverables and through optimal utilization of resources.

- As a core member of the leadership team, responsible for growth of existing accounts and development of new accounts, through continuous interaction with overseas sales teams and customers

Key Responsibilities:

- Build the India organization that can meet the needs of the business while remaining competitive and increasing competence, and delivery quality non-stop.

- One of the key success criteria will be building a world class team that can deliver to the quality levels we aspires to maintaining healthy business metrics.

- Quality and timeliness of project delivery through formal review systems, casual analysis

- Ensuring process implementation and improvement

- Build effective organization structure and leverage all resources to optimize costs

- Risk Analysis and Management

- Client management involving proactive and timely delivery, issue resolution

- Build people capability in the organization and optimal utilization of human resources

- Employee satisfaction and career progression

- Mentoring and coaching employees at all levels to become more effective, focused and continuously improve the delivery process

- Provide pre sales support to sales

- Drive continuous training in technical and soft skills to build people and organization competency levels

- Provide local leadership to the team, foster good working environment and live the organization values

Education:

- Engineering / Management graduate with 15-20 years of experience

- Proven IT Services experience and managing India operations

- Good knowledge about the current market trends

Personal characteristics:

- Communication ; Ability to ingest, process and present information in a compelling fashion.

- Inspiring leader to a young team ; Approachable, noncompromising, focused on values and vision

- Grit and patience ; ready to put in the hours and the years to get the best results

- Smart proven problem solver and deep thinker. Can make good judgement calls on problems. Independent decision-making ability.

- Ability to handle large projects (both technical and commercial)

- Should be pragmatic in order to arrive at a technically sound and commercially viable solution

- Proven experience balancing multiple priorities and dealing with ambiguity