Head - Operations - Internet/Online

Roles and responsibility

We are looking for someone with prior experience in operations who can ensure smooth product delivery to merchants across globe over internet and work closely with product team to continuously enhance product for unique use-cases.

Your role would include following:

- Define processes and checkpoints for end-end product delivery for merchant

- Deliver excellent experience to merchant while on-boarding them on products

- Build and continuously improve merchant training processes impacting product adoption directly

- Act as product evangelist and solve for merchant's unique use-cases through product

- Be the voice of merchants for product team and give them relevant feedback to enhance product