Head - Operations - Internet/eCommerce/eLearning

Industry : E-Learning

Headquarters : Mumbai, MH

Type : Privately Held

Founded : 2018

Specialties : e-learning, early childhood education, computational thinking, logic, algorithmic thinking, and elementary

Job Description :

The operations manager role is mainly to implement the right processes and practices across the organization. The specific duties of an operations manager include formulating strategy, improving performance, procuring material and resources and securing compliance. You should be ready to mentor your team members, find ways to increase quality of customer service and implement best practices across all levels.

Ultimately, we'll trust you to help us remain compliant, efficient and profitable during the course of business.

Responsibilities :

- Ensure all operations are carried on in an appropriate, cost-effective way

- Improve operational management systems, processes and best practices

- Ensure the organization's processes remain legally compliant

- Formulate strategic and operational objectives

- Examine financial data and use them to improve profitability

- Manage budgets and forecasts

- Perform quality controls and monitor production KPIs

- Recruit, train and supervise staff

- Find ways to increase quality of customer service