Head - Operations - Insurtech

Job Description - Being part of the leadership team, the Head of Operations would be instrumental in carving out and driving the strategies for superior customer experience and operational efficiencies by managing operations, spearheading innovative products/solutions, and collaborating with customers/ partners/ insurers to build competitive edge for our client

Client Details:

Our client is India's Fastest Growing Insurtech Player and one leading start-up here in India

Description :

Responsibilities:

- Contribute to organization's strategic decisions as a member of the leadership team and drive organizational vision, operational strategy, and business growth

- Automate and standardize processes based on market benchmarks & best practices to drive better efficiencies

- Ideate innovative automation and process improvement solutions for improving employee productivity and streamlined operations

- Build and maintain trusting relationships with key channel partners, insurer partners, and other internal and external stakeholders

- Adhere to company, state, and local business requirements, enforcing compliance and taking action when necessary

- Foster a culture of high performance, excellence and innovation through focussed training, guidance, and support

- Ensure effective recruiting, onboarding, professional development, performance management, and retention of the operations and customer excellence team and monitor performance to take corrective

measures when necessary

Accountabilities:

- Take complete ownership of streamlining pre and post policy issuance operations of customer excellence and sales fulfilment team

- Drive, analyse and improve KPIs for operational excellence and customer delight

- Drive digital transformation and automation by leveraging digital tools and liaising with product, tech, and business teams

Profile :

Education and Experience:

- Masters or MBA from Tier-1 college

- 15+ years of leadership experience of building and scaling superior tech-enabled service operations and customer excellence teams in a FMCG, Logistics, Financial or any fast-paced service industry

Competencies:

- Thorough understanding of operational support processes, excellent business acumen and ability to direct the team in diagnosing and solving complex problems

- Exemplary leadership skills with steadfast resolve, high integrity, and empathy

- Strong grasp of data analysis and inclination to data driven decision making skills

- Customer centric approach having deep knowledge on CSAT and NPS and other metrics

- Strong inclination towards tech-first approach for problem solving

- Knowledge of CRM and other digital tools for process automation

- Capability to effectively manage multiple priorities under tight deadlines and delivery SLAs without diluting the quality and/or process adherence

- Proven track record of building high performing teams along with meritocratic and inclusive culture

- Highly committed to making a difference through inspiring passion and teamwork

Job Offer

- Attractive Compensation with an opportunity to creat an impact exponentially

- Handle large teams

- Be a part of high growth team and organization

- Role will directly report to CEO

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Rajesh Sarma on +91 124 452 5434.

Contact - Rajesh Sharma - +91 124 452 5434

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