Head - Operations - Insurance

Responsibilities:

- Managing insurance operations - policy creation, issuance, claims support, customer grievances.

- Account management - ensuring strong relationship with partners and improving client NPS with a strong focus on client retention and cross-sell opportunities.

- Develop, implement, and monitor day-to-day operational systems and processes to provide visibility into key initiatives' goals, progress, and obstacles.

- Plan, monitor, and analyse key metrics for day-to-day operations to ensure efficient and timely completion of tasks (Retention, Revenue and References).

- Analyze current operational processes and performance, recommending solutions for improvement where necessary.

- Collaborate with senior managers in the development of performance goals and long term operational plans.

- Maximize efficiency and productivity through extensive process analysis and interdepartmental collaboration.

- Set strategic goals for operational efficiency and increased productivity.

- Work with project managers in the development of financial and budgetary plans.

- Draw on relationships with department heads, external partners, and vendors to make decisions regarding operational activity and strategic goals.

- Devise strategies for ensuring the growth of programs enterprise-wide, and implement process improvements to maximize output and minimize costs.

- Adhere to the company's policies and standards, and ensure that laws and regulations are being followed.

- Lead the operations team with integrity and to establish and maintain a trusting, inclusive, and productive environment.

Qualifications:

- 10-12 years of insurance, insurtech or broking experience.

- Start-up experience will be strongly preferred.

- MBA degree in operations management will be strongly preferred.

- Masterful organizational, communication, and leadership skills, backed by previous professional success.