Head - Operations - Global Insurance BPO

Mandatory req:

- Atleast 15 years of experience into voice operations,BPO,KPO last 3 years working in International Voice process

- Currently Working with AU/NZ Clients

- Handling a team span of 180+ employees

- Head of Operations

- Formulate business strategy with others in the executive team

- Oversee expenses and budgeting to help the organization optimize costs and benefits

- Design policies that align with overall strategy

- To ensure standard operating procedures are followed.

- Continuously monitor and evaluate operational performance, feeding back to key stakeholders for ongoing project growth

- Streamline operations to consistently deliver on targets

- Boost operational efficiencies through forecasting and budget management

- Direct & align stakeholders to ensure Operations & technology support for business continuity processes

- Establish successful, attainable annual operational plans, thus strengthening operations

- Provide support, guidance, leadership and motivation to promote maximum performance

- Ensuring efficient operations by maintaining speed and accuracy.

- Ensuring adherence to documented processes, procedures and controls

- Direct & ensure quality standards, process automation, regulatory/statutory requirements, best practices, policies and procedures