Head - Operations - Food & Beverages

Overview:

- As the Operation Head for Food and Beverage (F&B), you will play a crucial role in leading and managing all aspects of the F&B operations within our organization.

- Your primary focus will be to oversee the efficient running of the F&B department, ensuring outstanding service delivery and financial results.

Key Responsibilities:

- Develop and implement strategies to enhance operational efficiency and maximize profitability.

- Lead and mentor a high-performing F&B team, providing guidance and support for their professional development.

- Drive the development and maintenance of high standards for customer service and guest satisfaction.

- Oversee menu planning, pricing, and the development of new F&B offerings.

- Implement and maintain quality and safety standards in all F&B areas.

- Manage financial aspects, including budgeting, forecasting, and cost control.

- Monitor and analyze F&B performance through KPIs, sales, and customer feedback.

- Collaborate with other departments to ensure seamless coordination and execution of F&B operations.

- Develop and maintain vendor relationships and negotiate contracts.

- Stay updated on industry trends and best practices in F&B operations.

- Handle any escalated guest concerns or operational issues effectively.

- Ensure compliance with all health, safety, and sanitation regulations.

- Contribute to the overall strategic planning and growth of the organization.

- Prepare and present regular reports on F&B performance and initiatives.

- Act as a brand ambassador for the F&B department, embodying its vision and values.

Required Qualifications:

- Bachelor's degree in Hospitality Management, Business Administration, or a related field.

- Proven experience (8+ years) in F&B operations management, with a focus on leadership and team development.

- Demonstrated track record of successfully driving revenue and profitability in F&B operations.

- Strong financial acumen and experience in budgeting and cost control.

- Exceptional understanding of F&B service standards, menu development, and pricing strategies.

- Excellent leadership and people management skills, with a focus on fostering a positive work culture.

- Expertise in identifying and implementing process improvements to enhance operational efficiency.

- Outstanding communication and interpersonal abilities, with a customer-centric mindset.

- Proven negotiation and vendor management skills.

- Thorough knowledge of health, safety, and sanitation regulations governing F&B operations.

- Ability to thrive in a fast-paced, dynamic environment while maintaining a focus on quality and service.

- Certification in Food and Beverage Management or related field is a plus.

- Proficient in using F&B management software and MS Office suite.

- Strong problem-solving and decision-making capabilities.

- Flexibility to work evenings, weekends, and holidays as required.

Skills: leadership, operations management, team building, financial planning, customer service, cost control.