Head - Operations - FinTech

Job Description :

- Need to Build SOP's across functions for a Fintech/Loan Company

- Senior Operations professional with experience across hiring, team building, team management, metrics tracking, defining workable processes.

- To provide guidance on the in's and out's of every part of the process.

- Build and manage SOPs for complex workflows involving multiple stakeholders

- Define and measure effectiveness of SOPs, efficiency, and alignment with larger company strategy and tweak accordingly

- Go through the build, measure and learn feedback loop and continuously improve

- Be the voice of the customer and own customer/Institute experience

- Being able to go deep in any problem while building simple solutions