Head - Operations - FinTech

Head of Operations - Leading Fintech

Industry - Banking / Financial Services / Broking

Job Type - Permanent

Job Description - Designing policies and managing Operations, Customer service and implementing SOP to drive process standardization. Should be a responsible leader with an analytical and strategic mind and have a broad knowledge of the FinTech/NBFC business.

Client Details -

An extremely successful and leading FinTech organisation with a national presence and exciting growth plans for the immediate future. Stability of an established organisation with the dynamism of an entrepreneurial start up.

Description -

- Regular assessment of the efficiency/effectiveness of back-office operations

- Manage product life cycle across channels, introduce enhanced service offerings & propose re-design of existing product capabilities

- Lead all channels and analyze channel performance in terms of traffic, segments, products and services

- Set up the operations of offering products/services to new enterprise clients and pre-empt any problems in order to optimize efficiency.

- Drive change in operating models and challenging the existing processes to device strategies

- Develop various operational functions/team and their direction

Profile -

- Experience in leading an operations function in an enterprise customer environment

- Strong project management experience

- Extremely strong analytical skills with an ability to conceptualize issues and synthesize data to provide strategic direction and execution

- Strong communication skills and strong stakeholder managing capabilities

- Master's/Bachelor's degree in a relevant field

Job Offer:

- Competitive compensation

- Wealth creation opportunity