Head - Operations - Financial Services

- Oversee operations and client services, strategic change management, risk and compliance, transitions teams supporting JV Custody Operations which covers middle and back office operations.

- Lead initiatives to optimize technology platform to enhance productivity and client service.

- Set strategic direction with respect to capabilities and offerings by defining global footprint, customer model, and client service philosophy.

- Oversight of financials, client satisfaction and profitability metrics.

- Establish and maintain a culture of superior service in accordance with State Street's global strategy

- Build and maintain strong client and internal relationships.

- Form strategic partnerships by providing resources and expertise to maximize business success.

- Draw upon extensive functional expertise of alternatives product/service area to balance day-to-day operations with the strategic direction set for JV to achieve optimum levels of risk/reward and cost/value.

- Assist senior management with ongoing project management and act as a professional voice for JV as a whole.

- Implement strategy through communicating a strategic vision that leverages and builds the firm's strengths to deliver a competitive advantage.

- Delegates and manages performance - delegates effectively by clearly communicating objectives, standards, responsibilities, and milestones while holding individuals and teams accountable for achieving results.