Head - Operations - eCommerce

- Operational Management: Oversee and manage ecommerce operations across multiple portals, ensuring efficient and accurate order processing, cataloging, and inventory management through Unicommerce.

- Cataloging: Ensure product listings are accurate and up-to-date across all ecommerce platforms, optimizing for visibility and sales performance.

- Inventory Management: Maintain accurate inventory records, manage stock levels, and coordinate with the supply chain to ensure timely product availability.

- Discount and Campaign Management: Develop and implement discount strategies and promotional campaigns to drive sales and enhance brand visibility on various portals.

- MIS Reporting: Create and maintain Management Information System (MIS) reports to track key performance - metrics and provide actionable insights for continuous improvement.

- Portal Marketing Campaigns: Plan, execute, and monitor marketing campaigns on different ecommerce portals to increase traffic and conversion rates.

- Brand and Portal Queries: Handle queries and communications with brands and portals, ensuring prompt resolution of issues and maintaining strong relationships.

- Customer Service: Work closely with the customer service team to ensure exceptional service levels and quick resolution of customer issues.

- Process Improvement: Identify opportunities for process improvements to enhance operational efficiency and productivity.

Qualifications:

- Minimum of 3+ years of experience in handling ecommerce backend operations for a brand across portals such as Myntra, Nykaa, Amazon, Flipkart, and Ajio.

- Proficient in English writing and communication.

- Advanced Excel skills for data analysis and reporting.

- Experience with Unicommerce for cataloging and inventory management.

- Strong organizational and multitasking skills.

- Ability to develop and implement strategic plans and drive operational excellence.

- Excellent problem-solving skills and attention to detail.

- Ability to work in a fast-paced and dynamic environment