Head - Operations & Customer Experience - Retail

Head - Retail Operations & Customer experience

Scrabble has been mandated to hire a Head - Retail Operations and Customer Experience for a fast-growing D2C brand. The role will be based out of #Mumbai reporting to the Founders.

Responsibilities:

- Proven high-growth experience in retail operations and customer experience management.

- Experience in conceptualizing and implementing customer experience practices across stores and other channels.

- Led growth and expansion of at least 30 or more stores across the country or regions.

- Optimize layout and visual merchandising to enhance the shopping experience.

Qualifications:

- 10+ years of relevant experience in the Retail industry with an MBA degree.

- Exceptional interpersonal and communication skills.