Head - Operations - Cloud Consulting/Managed Services

About the Role :

We are seeking an experienced and dynamic Chief Operating Officer (COO) to join the team of our Cloud Consulting and Managed Services Company. As the COO, you will be responsible for overseeing and optimizing the day-to-day operations of the company. Your primary goal will be to ensure operational efficiency, seamless service delivery, and drive overall business growth.

You will work closely with the executive team and collaborate with various departments to achieve strategic objectives and maintain high-quality standards.

Responsibilities:

1. Operational Strategy: Develop and implement operational strategies, policies, and procedures to enhance efficiency, productivity, and profitability across the organization.

2. Process Optimization: Identify areas for improvement, streamline processes, and drive operational excellence to deliver high-quality services to our clients.

3. Resource Management: Manage and allocate resources effectively, including human resources, technology, and infrastructure, to support business operations and client engagements.

4. Performance Monitoring: Establish key performance indicators (KPIs) and metrics to monitor operational performance, analyze trends, and identify opportunities for improvement.

5. Financial Management: Collaborate with the CFO to develop and manage the operational budget, ensure cost-effectiveness, and drive financial performance.

6. Risk Management: Implement risk mitigation strategies, assess potential risks, and develop contingency plans to minimize operational disruptions and ensure business continuity.

7. Cross-Functional Collaboration: Work closely with other CXOs, department heads, and project teams to ensure effective coordination and collaboration across the organization.

8. Client Satisfaction: Monitor and enhance client satisfaction by maintaining service level agreements (SLAs), resolving issues promptly, and identifying opportunities to exceed client expectations.

9. Quality Assurance: Establish quality assurance processes and standards to ensure consistent delivery of high-quality services and adherence to industry best practices.

10. Marketing: lead the marketing efforts, develop effective strategies, and drive brand awareness to fuel business growth. Your primary responsibility will be to develop and execute comprehensive marketing plans that differentiate our services in the competitive cloud market and attract and retain clients. You will work closely with the executive team, sales department, and marketing team to achieve revenue targets and enhance the company's market positioning.

11. Leadership and Team Development: Provide strong leadership to the operational teams, foster a culture of excellence, and promote professional growth and development among team members.

Requirements:

A. Proven experience as a COO or in a similar senior operational leadership role within the IT or cloud services industry.

B. Strong understanding of cloud technologies, consulting, and managed services.

C. Demonstrated experience in driving operational efficiency, process optimization, and organizational growth.

D. Excellent leadership and people management skills with the ability to inspire and motivate teams.

E. Strong business acumen and strategic thinking abilities to align operational initiatives with overall business goals.

F. Exceptional communication and interpersonal skills to collaborate effectively with stakeholders at all levels.

G. Proven experience in financial management, budgeting, and cost optimization.

H. Results-oriented mindset with a focus on delivering exceptional customer service and satisfaction.

I. Ability to adapt to a fast-paced, evolving environment and lead through change.