Head - Operations
Responsibilities:
- Leadership: Lead and manage the day-to-day operations, with the ability to inspire and build strong professional teams with a culture of continuous improvement.
- Strategy Development: Develop and implement strategic plans to improve overall process effectiveness and enhance customer experience across the department.
- Utilize extensive customer operations industry expertise to enhance operational efficiency and maintain high-quality standards.
- Team Management: Oversee the recruitment, training, and development of the customer operations teams.
- Process Improvement: Continuously review and improve processes and systems to increase efficiency and customer satisfaction.
- Stakeholder Management: Establish and nurture strong relationships with internal and external stakeholders to foster collaboration and achieve operational objectives.
- Risk Management: Monitor and manage operational risks, ensuring compliance with regulatory requirements and company policies.
- Performance Monitoring: Track and report on team performance, providing insights and recommendations for improvement.
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