Head - Operations - BPO/IT Services Startup

Head of BPO for a Stealth Mode Startup:

Welcome to the future of business process outsourcing! Our client is not just another IT services company; it is a dynamic, well-funded start-up with a bold vision. Backed by a major business house and industry veterans, on a mission to transform the BPO landscape with AI, innovation, and unrivalled energy. If you're ready to lead our BPO revolution, read on!

Position Overview:

As a Head of BPO, a dynamic leader with a passion for efficiency, customer satisfaction, and excellence. As the driving force behind the BPO operations, you'll be instrumental in shaping our customer-centric approach and taking our services to new heights. If you're an enthusiastic and experienced BPO pro with a knack for innovation, we want you on the team!

Key Responsibilities:

- Develop and execute a cutting-edge BPO strategy that delights our customers and drives growth.

- Lead and inspire a high-performing BPO team, fostering a culture of collaboration and excellence.

- Implement best practices and process improvements to optimize efficiency and quality.

- Collaborate with clients to understand their needs and ensure our BPO services align with their goals.

- Oversee the day-to-day operations, ensuring seamless service delivery.

- Champion the use of technology and automation to enhance productivity and accuracy.

- Monitor and analyze KPIs and metrics to continuously improve performance.

- Build and nurture relationships with clients, driving customer retention and growth.

- Stay ahead of industry trends and innovations to keep our BPO services at the forefront.

- Ensure compliance with relevant regulations and standards.

Qualifications:

- Bachelor's/Master's degree in Business Administration or a related field (MBA preferred).

- Proven experience in BPO leadership roles with a track record of success. (10-20 years)

- Exceptional leadership and people management skills.

- Strong analytical and problem-solving abilities.

- Excellent communication and negotiation skills.

- Customer-centric mindset with a focus on delivering exceptional service.

- Ability to adapt to a fast-paced and evolving environment.

- Tech-savvy with a good understanding of BPO technologies.

- A passion for continuous improvement and innovation.

What We Offer:

- Competitive salary and performance-based incentives.

- Opportunities for professional growth and development.

- An innovative and dynamic work environment.

- Exposure to cutting-edge technology and projects.

- The chance to be a pioneer in transforming the BPO industry.

If you're ready to lead the charge in revolutionizing BPO services and drive our start-up to new heights, we want to hear from you. Join us on this exciting journey by submitting your resume and a cover letter outlining your qualifications and achievements

We're not just reimagining BPO; we're reinventing it. Come be a part of our energetic team and shape the future of business process outsourcing

NOTE: Do NOT Apply If You Have LESS Than 10 Years On Field Experience / On The Job EXPERIENCE / Hands On Experience.

- Remote Working Available.

- Immediate Job Hiring.

- Nature of Employment: Full Time.

- UK Based Business.

- Company Location: UK and USA Based company.

- Jobs Available: 60+ Jobs for immediate recruiting.