Head - Operations - BPO

Head - Operations

- Build operations process & teams to manage the process

- Induce productivity matrix & ensure staff performance at optimal levels

- Drive continuous improvement through six sigma & lean

- Business Continuity Planning and implementation

- Engagement reviews and quality assurance procedures

- Quarterly risk management reviews

- Document validation & timely mapping of all process deviations

- People and project management

- Client expectation mapping, investing into a meaningful partnership

- Monitoring and tracking productivity of all teams/ regions