Head - Operations - BFSI

- Client Relationship Management - Monitor and ensure that client relationships maintained well and any complaint(s) are handled well along with strong investor services

- Continuous improvement in service and quality - Develop and nurture a culture of continuous improvement across the organization. Develop processes, systems, performance measurement to continuously improve accuracy in financial transaction processing, data quality, minimizing investor complaints and claims.

- Ensure that contractual obligations including data security to clients are honored and no contractual obligations breached on part of the company or the employees including adherence to ISMS policies & procedures.

- Lead commercial negotiations for additional scope and revenue

- Constantly look out for new business opportunities in the financial services sector to grow the company.

- Maintain focus on productivity and cost reduction.

- Process management, documentation