Head - Operations

The Head of Operations will be responsible for overseeing the daily operations of the company, ensuring that the business operates efficiently and effectively. This role involves managing the operations team, developing and implementing processes, and working closely with other departments to align operations with the overall business strategy.

Key Responsibilities:

Strategic Planning & Implementation:

- Develop and execute operational strategies that align with the company's overall objectives.

- Identify opportunities for operational improvement and innovation.

Team Leadership & Development:

- Lead, mentor, and develop the operations team to enhance performance.

- Foster a positive and productive work environment.

Process Optimization:

- Implement and refine operational processes to improve efficiency and reduce costs.

- Ensure consistent and high-quality service delivery across all departments.

Resource Management:

- Manage budgets, resources, and assets to maximize efficiency and effectiveness.

- Oversee supply chain, logistics, and procurement functions.

Performance Monitoring & Reporting:

- Monitor key performance indicators (KPIs) and operational metrics.

- Provide regular reports to the executive team on operational performance.

Compliance & Risk Management:

- Ensure that all operations comply with legal and regulatory requirements.

- Identify and mitigate operational risks.

Stakeholder Management:

- Collaborate with internal and external stakeholders to drive operational excellence.

- Manage relationships with vendors, suppliers, and partners.

Technology & Innovation:

- Oversee the implementation and use of technology to streamline operations.

- Stay updated on industry trends and emerging technologies.

Qualifications:

- Bachelor's degree in Business Administration, Operations Management, or a related field (MBA preferred).

- Proven experience in operations management, preferably in a leadership role.

- Strong leadership, communication, and interpersonal skills.

- Excellent problem-solving and decision-making abilities.

- Knowledge of industry regulations and standards.

- Proficiency in operations management software and tools.