Head - Operation - Loans - Corporate Finance

Head Operation - Loans (Corporate Finance)

With one of the leading financial company based at mumbai

JOB PURPOSE

- To lead & manage loan disbursement and servicing processing through best-in-class processes, high level of productivity and quality at optimal cost balanced with compliance to regulatory and internal guidelines

PRINCIPAL ACCOUNTABILITIES

1. Ensure all loan applications are processed, monitored and serviced within agreed timelines and with the quality parameters as per agreed SLAs

2. Ensure credit facility documentation are in line with sanction terms before despatch to customers

3. Collection, verification and maintenance of original facility documents. Verification for completeness including signature verification whether for new, renewal or enhancement of existing credit facilities

4. Co-ordinate with Business for the shortfall in collection of any documents

5. Correct updation of limits in system post sanction and post receipt of facility documents and after verification of all sanction terms

6. If any management / credit approvals have been obtained for temporary waiver in approval conditions, ensure follow up for rectification within approved timeframes (including facility documentation shortfalls).

7. Track, manage and process Post Disbursal Documents (PDD), Receivables, Tax (TDS) on Interest paid by customers in partnership with Business within agreed timelines and quality parameters as per agreed SLAs

8. Ensure timely and accurate application and accounting of loan installments / receivables collected from customers with appropriate MIS for open items and their timely resolution.

9. Ensure timely and accurate securitization / assignment transaction processing

10. Ensure appropriate management of covenants prescribed by Sanctioning Authorities from time-to-time; ensure timely and accurate reporting and escalations to Business / Risk on compliance status

11. Ensure timely rollouts of new products to support business growth through SOPs, product set up on lending systems and their testing

12. Ensure NIL revenue leakage and NIL operational losses due to incorrect processing by Operations

13. Ensure a high level of productivity for a cost-effective operational service delivery to business. Productivity to be at least 20% higher over the previous year and Opex to Book as per agreed KPIs

14. Provide regular training in collaboration with the Process and Quality team

15. Conduct periodic Quality and Knowledge Assessments and agree on a time bound and definitive action plan for improvements, where required

16. Ensure timely intervention to avoid customer service issues / escalations

17. Ensure monthly interactions with the business / branch / collections / other groups to assess business volume build-up for capacity planning in Operations and ensuring high level of service delivery, improve quality of application submission to ensure maximum customer satisfaction

18. Branch ownership for improving branch performance across various business / operational parameters like First Time Right (FTR), timely loan file / repayment mandates despatch, open credits in bank accounts, etc. This should be demonstrated by way of actual branch performance data with a minimum benchmark in performance.

19. Ensure Business Continuity in loan disbursals for uninterrupted operations

20. Create a fungible team to ensure timely and quality service delivery. Ensure staff retention and low level of attrition

21. Mentor, coach and regular feedback to the team and create a pipeline of future team leaders

22. Conduct periodic customer feedback through Voice of Customer (VoC) and address service issues for a VoC score of at least 9 out of 10

23. Continuous evaluation of processes to reduce cost per transaction through process improvements or automation

24. Continuous evaluation of routine manual processes with an opportunity to outsource, to bring in economies of cost and scale so as to increase efficiency and work towards timely and effective resolutions

25. Ensure appropriate vendor performance management mechanisms so as to meet the overall goal of quality, productivity and timeliness in service delivery as agreed with business, wherever operations are outsourced

26. People/ Self Development – Training business groups/ subordinates with regards to new processes,/work flow and also participate in activities/ training sessions for self improvement

27. Timely closure of Internal Audit Reports and achieve a satisfactory rating in Internal Audits

Intrested candidate can apply on komal.patel@upman.in or else call me 9820470040