Head - NRI Sales - Bank

Position Purpose:

- To set up and build a profitable non - resident (NRI) business. Acquire Business Values; ensure compliance, process implementation, cross sell of banking products. Mentor and handhold the team & do timely evaluation of the NR Business.

Key Responsibilities:

- Devise strategy for development and expansion of NR book of the Bank

- Mentor and guide sales managers/champions on building and deepening client relationships through personal interaction, emailing efforts as well as social interaction.

- Provide adequate support to sales managers/NR champions in identification of market segments and database for lead generation

- Help NR Sales Managers in coordinating and working with cluster / Zonal Head in activating branches and employees to contribute towards the NR business at the ground level, thereby ensuring that NR volume targets are achieved.

- Ensure NR Channel meets its overall revenue numbers for the financial year

- Ensure that NR customers are activated in line with the expectations from the business head

- Drive product penetration in the NR Portfolio

- Ensure higher unit sales in NR portfolio in line with expectation from business head

- Driving Reward And Recognition contest through NR focus branches

- Display ability and willingness to function in and add to the performance of NR Sales Managers

- Working with product management team, marketing and other centres for new product development, service enhancements and sales initiatives.

- Co-coordinating with other businesses to generate cross referrals and for providing NR customer's seamless access to all Bank products

- Tracks customer complaints/queries and turnaround times to ensure high level of customer satisfaction and provide inputs for product and service enhancements

- Exploring alternative channels for acquiring and servicing NRI clients across - Digital - Partnerships

Qualifications and Experience :

Requirement Qualifications:

- MBA, IRDA & AMFI certified Experience preferred

Essential:

- Must possess good knowledge of NR Segment, with a minimum of approximately 5-6 years in NR business

- Experience in building a business ground up will be an added advantage

- People Management skills are plus

- Must be in a leadership role handling multiple regions or heading a large group.