Head - New Client Acquisitions - BFS

As the Sales Head for New Client Acquisition, you will lead a dynamic team responsible for identifying, prospecting, and acquiring new clients to expand our customer base and drive revenue growth.

Functional Responsibilities :

- Sales Strategy Development: Develop comprehensive sales strategies and tactics to target new client segments, penetrate new markets, and achieve new client
acquisition targets for Gold Loan Business.

- Process Optimization: Continuously review and optimize the new client acquisition process, including lead generation, Technology support and any other intervention to maximize efficiency and effectiveness.

- Call Monitoring and Quality Improvement: Monitoring the calls made by Customer Care Executives (CCE) to ensure adherence to quality standards and identify areas for improvement. Analyze call recordings or conduct live call monitoring to assess the quality of interactions, adherence to scripts, and compliance with company policies and Procedures.

No. of Direct Reports 15-20

Total team: 500+