Head - Merchant Service & Support - Customer Services

Position Title: Head Merchant Services and Support (Customer Services)

KRA's:

- Responsible for end-to-end merchant experience in onboarding, servicing, support, collection etc.

- Monitoring vendor performance

- Responsible for field and back-office support of merchants

- Provide project management, governance and risk management perspective in meeting merchant needs

- Experience managing in an outsourcing/managed services environment

Qualification: MBA

Industry preference: Banking, Payment Industry, mobile payments companies