Head - Managed Services - Sales & Cloud Infrastructure

We are looking for Head of Sales & Managed Services who will play a key role in improving the quality of the Managed Services business and drive the utilization of the IT Service Management framework. This person will have historic hands-on experience with technology and systems and have progressed into a strong business manager.

Based on our customer's network specifics, will ensure the coordination of our technology integration deployment, the quality of the implementation, the adequacy of the testing procedures and tools, the accurate acceptance and the smooth handover to our operations team according to Wipro's and the customer's network particularities and requirements.

Responsibilities & Task :

The role is accountable for Sales/Revenue growth in key accounts across diverse industry verticals, builds and maintains strong relationships with the clients (including CIO level relationships), increases market share in the accounts and improves penetration. Cross practice view of IT infrastructure solutions, Ability to understand customer's requirement and position solution effectively. Manage end-to-end deployment and delivery of integration activities for specific customer, including preparation of the live customer network or IS/IT infrastructure and assisting the program manager in resources and timing definition and tracking. Effective at communicating with excellent presentation skills. Good commercial acumen and ability to build business case. Natural drive to learn and pick up new challenges. This role is dominantly sales focused.

- Validate and approve integration test results for a new service, terminal and equipment type or vendor

- Secure the availability and accuracy of the customer's asset configuration information to be used by all delivery units

- Ensure deployment management activities are efficiently performed and supported by other delivery organizations and functions

- Seek customer approval for deployment solutions and negotiate penalties in the case of customer non-acceptance

- Participate on various change management boards, and forums as needed and coordinate customer participation as necessary

- Ensure acceptance tests are performed locally and globally with customer involvement and approval as vital

- Approve the release and deployment strategy based on customer requirements and ensure execution of accurate hand-over to operations

- Continuously drive for efficiency, improvements and excellence in service delivery

REQUIRED SKILLS:

- Bachelor's degree in Computer Science, Engineering or related field.

- 10+ years progressive experience with technical and management background.

- 5 to 10 years of operations management experience leading high-performance teams.

- Strong organizational and team leadership skills.

- Ability to motivate teams to meet tight deadlines.

- Advocate for proven standardized processes and methodologies

- The ability to work under a heavy workload in a time critical environment

- Effective written and oral communication skills

- Requires advanced analytical and problem-solving skills.

- Experience planning support for a multi-discipline operation

- Strong experience in developing staff and implementing effective performance management mechanisms

- Experience managing budget, cost and pricing of support services

- Solid understanding of security best practices

- Experience with monitoring and metrics of a global infrastructure