Head - Logistics Operations - Last Mile - Tech Enabled Logistics Firm

Head - Logistics Operations - Last Mile (7-15 yrs)

#Logistics Head

#Operations

#Operations Head

#Logistics

#Supply Chain

#Supply Chain Head

- Looking for a leader who's dynamic, an Ambitious strategist and Scaler.

- The applicant should have deep insights of the Ecommerce Logistics Industry specifically focusing on Last Mile Logistics

- Understanding of Customer / Buyer Profiling, Categories, Demography of ecommerce users & deep understanding of the KPI's & KRA in Lastmile delivery, Marketplace Pickups, Escalation Handling.

- Strong sense of data analysis with a business focus to identify defects, trends in Last Mile's performance for COD, Prepaid, Non Delivery Reasons,

- Pickup Failures across clusters

- Derive business inputs from the data & behaviour analysis & communicate to internal stakeholders in a polished and consultative demeanour

- Extremely agile in Stakeholder handling with a root cause analysis mindset

- Deep dive on Client's data to identify key improvement areas with a cost focus from Clients' perspective to ensure the stickiness of the clients & his volume growth.

- Partner closely with the internal development teams, products, finance to guide the direction of our product offerings which ensures better visibility to key client of performance vectors & design customized allocation rules to improve delivery percentages.

- Be accountable for driving, measuring, and reporting on key inputs and outputs through various reporting systems

- Strong Team handling skill sets with an ownership orientation to develop team members and reportees to perform & give 100%

- Should have a brief understanding of Legal framework for taxes, levies & compliances related to Courier / Transportations / Supply Chain.

- Lead Seller Pickup Team, Last Mile Delivery Team, Ticketing & Escalation Teams & drive the KPI's around the same owning the NPS related to Seller Pickups, Non Deliveries, Escalation Management.

- Strong people management with inter & intra team communications skills. Ideally a Hustler, who can get things done, with little or no supervision.