Head - Logistics & Customer Service - FMCG

This is in reference to an Opportunity for Head Logistics and Customer Service position with a Multi National Company into Skin Care Products.

JD:-

Title:- Head Logistics & Customer Service

Location:- Mumbai

Reporting to :- Supply Chain Director

Responsibilities:-

The Logistics & Customer Service Head is responsible for

- Working along with the Supply chain Director to lead the warehousing and logistics strategy development and execution for the company in India.

- Manage the current warehousing supply chain infrastructure of Mother warehouses and DCs. Additionally management of Hub operations of kitting of imported goods.

- Management of all primary and secondary transportation contracts, deliverables and transportation vendors management and development.

- Management of the customer service team towards effectively supporting and delivering to the high growth business from a supply chain service standpoint through high customer service levels and effective issue resolutions.

- Lead both the General trade and Modern Trade central and regional logistics teams towards supporting availability and customer service agenda.

- Optimize Distribution and Logistics costs (inbound and outbound) and bring innovation in approach and industry best practices towards same.

- Facilitate Regional Logistics Managers towards execution of the Demand Planning agenda for the regions.

- Lead the network study along with the Planning head towards supporting the long term supply chain strategy for the organization.

Required Qualification:

- Education: Graduate in any Discipline with an MBA in Supply Chain Management from a premier Institute / APICS certification would be preferred.

- Overall 6-8 years of post MBA experience currently leading the logistics vertical in a reputed organization.

- Sound understanding of the Indian logistics environment / warehousing and transportation management / Industry players / compliances.

- Excellent working knowledge of supply chain systems, processes, best practices.

- Excellent customer orientation and operations management / negotiation and influencing skills/ Team management skills/Analytics and execution bent of mind.

- IT: excellent MS-Office skills, SAP knowledge would be preferred

- Languages: excellent command of spoken and written English

Interested candidates can send their CVs in word format to asha@starchase.in

Asha Nair
StarChase Executive Search
asha@starchase.in