Head - Learning & Development - Retail/Telecom/IT/FMCG

Client: A listed company in Kuwait

Overall Purpose:

- Responsible for employee development, skill enhancement, competency mapping, career counseling, content creation and dissemination

KRAs:

- Lay down the skill set requirements for each job position in the company in the area of both technical & behavioral skill

- Develop enhancement programmes for each type of skills

- Set up an in house training facility for the organization

- Create and update electronic and paper version of manuals and training material.

- Set up systems and processes for ongoing feedback to determine gaps or skill enhancement requirements and conduct skill enhancement sessions on a regular basis

- Monitor and review the evaluation of training and development programmes.

- Promote the culture of self motivated learning in the organization

- Set up the culture of "Train the Trainer" to have multiplier effect and speedier implementation of the training programmes

- Work closely with the human resources team for planning career development and enhancing employee ownership

- Plan and conduct productivity enhancement workshops with measurable output

- Set up an employee training dashboard with regular MIS and reports

Skills:

- Knowledge of technology based learning tools

- Ability to motivate, impart learning and work with all levels of staff

- Strong academic skills with a passion for teaching

- Ability to channelize internal and external resources for training and development

- Demonstrate ability to increase productivity and continuously improve methods, approaches, and departmental contribution while being cost sensitive.

- Looking for an MBA with 12 + years of experience in service industry. Should have led the function for 3 -4 years.