Head - Learning & Development - Retail/Healthcare

Learning & Development (L&D) is a strategically important function

- Group - L&D Head will be responsible for developing and implementing an organization wide Learning & Development strategy that facilitates and drives individual development and capacity building in line with group requirements.

- The position will involve collaborating effectively with people at all job levels and interacting with a diverse group of individuals and personalities to ensure the achievement of individual, functional and organizational goals.

Activities and Tasks Responsibilities would include, but not be limited to, the following:

- Conducting Training Needs Analysis using both structured and informal methods to capture requirements across the institution; identifying current and future developmental needs at the individual level, and capacity building requirements across group.

- Conceptualizing innovative and flexible methods to address the developmental and capacity building needs identified, including identification of external training programs and conferences, the design and delivery of in-house training sessions, enrollment in online learning programs, mentoring, self-learning, and other methods as appropriate;

- Drawing up a comprehensive L&D Plan based on the developmental needs and methods identified;

- Driving and facilitating the implementation of the L&D Plan to ensure smooth execution with effective outcomes; providing thought leadership around program design and delivery;

- Monitoring and evaluation of both structured and informal methods used; making continuous improvements in the approach, process and methods as appropriate;

- Organizing and anchoring the New Hire Orientation programme to enable easy settling-in and acculturalization of new joinees;

- Refining existing systems and processes, and setting up new processes as required, including: preparing and tracking the annual L&D Budget; creating and updating the Training Calendar; tracking training attendance; capturing feedback on training programs as well as conferences and workshops attended.

- The candidate should possess a Master's degree

- Must have at least 12 years of relevant experience and a good understanding of L&D systems and processes, instructional design, content development, training delivery, and evaluation of training effectiveness.

- Exposure to working in an organization involved in education or training would be an added advantage

- High quality written and verbal communication skills, strong listening skills

- Excellent interpersonal skills and a demonstrated ability to interact with all levels in the organization