Head - Learning & Development - FMCG - Pan India

Responsibilities:

Customer Orientation Indicators:

- Competency Development

- Commercial Acumen

- Commitment to Quality

- Ensuring the periodical Succession Planning by identifying star performers with a plan for development.

- Ensuring PMS compliance

- Employee program delivery strategies and methodologies.

Financial Indicators:

- Ensuring Return On Investment on Training.

- Floor Training

- Generating of report collation, analysis and forecast.

- Develop content and curriculum design

- Develop criteria for evaluating training and training related services.

- Qualitative Audits - mystery shopping

- Cross selling sales figures of two quarters within training interim

- Promotions amongst this pool

- Develop & draft training budget proposals

- Ensuring there is an increase in the internal promotions among the trained people.