Head - Knowledge Management

Head - Knowledge Management

Key Responsibilities:

- Devise, design, develop and provide innovative KM solutions to client servicing teams.

- Work back with leaders to establish a KM strategy in alignment with their business priorities.

- Foster a culture of knowledge sharing by means of various awareness initiatives and campaigns.

- Define metrics in line with the KM strategy; measure and communicate knowledge-sharing success regularly to the strategic leadership team.

- Lead the KM team of skilled content managers, graphic designers, and SharePoint developer to execute the knowledge agenda.

- Serve as an effective counselor and coach to the team and motivate professional development.

- Lead effective hiring, on-boarding, management, development, & retention of team members.

Skills and Competencies:

- Experience in Knowledge management, or a related role, preferably within a professional services organization.

- Exceptional analytical and problem-solving skills with a keen attention to detail.

- Excellent communication skills and ability to collaborate effectively with diverse teams.

- Enthusiastic, adaptable, and quick learner with a proactive approach.