Head - Knowledge Management
Key Responsibilities:
- Devise, design, develop and provide innovative KM solutions to client servicing teams.
- Work back with leaders to establish a KM strategy in alignment with their business priorities.
- Foster a culture of knowledge sharing by means of various awareness initiatives and campaigns.
- Define metrics in line with the KM strategy; measure and communicate knowledge-sharing success regularly to the strategic leadership team.
- Lead the KM team of skilled content managers, graphic designers, and SharePoint developer to execute the knowledge agenda.
- Serve as an effective counselor and coach to the team and motivate professional development.
- Lead effective hiring, on-boarding, management, development, & retention of team members.
Skills and Competencies:- Experience in Knowledge management, or a related role, preferably within a professional services organization.
- Exceptional analytical and problem-solving skills with a keen attention to detail.
- Excellent communication skills and ability to collaborate effectively with diverse teams.
- Enthusiastic, adaptable, and quick learner with a proactive approach.